Notice history

Resolved
March 31, 2021 at 5:50 PM
Resolved
March 31, 2021 at 5:50 PM
We just resolved the issue!
Identified
March 31, 2021 at 5:34 PM
Update
March 31, 2021 at 5:34 PM
Power failure due to a PDU outage. Our engineers are currently replacing the PDU and to restore power ASAP.

You will be eligible for SLA Credit, once the service comes back up. It will be automated and there won't be a need to open ticket.
Identified
March 31, 2021 at 5:25 PM
Identified
March 31, 2021 at 5:25 PM
Netherlands cannot be accessed at the moment. This incident was created by an automated monitoring service.

Scheduled Maintenance - March 27, 2021

Completed
March 27, 2021 at 11:30 PM
Completed
March 27, 2021 at 11:30 PM
Maintenance has completed successfully.
In progress
March 27, 2021 at 10:22 PM
In progress
March 27, 2021 at 10:22 PM
Maintenance is now in progress.
Planned
March 27, 2021 at 10:00 PM
Planned
March 27, 2021 at 10:00 PM
Dear Users, This is to notify you of an upcoming scheduled system maintenance.

Reason: Standard hardware maintenance and system improvement.

Date: March 27th, 2021

Time: 6:00 P.M to 11:59 P.M (EST)

Expected maximum downtime per service: 30 minutes

Impacted Services: All Services in the following region:
- NYC Metro, Miami, Los Angeles, London, Singapore, Tokyo
Note: Storage VPS's won't be impacted.

If you have any questions or concerns, please contact us here. If your service do not come back online at the end of maintenance period, please open support ticket immediately. Please check our Heartbeat monitor (https://heartbeat.nexusbytes.com/) to stay updated.

We do apologies for any inconvenience this might have caused you and we appreciate you for being part of the Nexus Bytes family.

P.S: While we do not anticipate any data loss during the maintenance period, however, as always, please please and please keep an offsite backup of your data.

Emergency Maintenance Notification: Miami Storage node 2

Completed
March 15, 2021 at 8:27 PM
Completed
March 15, 2021 at 8:27 PM
Maintenance has completed successfully.
Planned
March 15, 2021 at 5:00 PM
Planned
March 15, 2021 at 5:00 PM
Dear Users,

This is to notify you of an upcoming scheduled emergency system maintenance.

Reason: Replacing failing memory module

Date: March 15th, 2021

Time: 1:00 P.M to 2:30 P.M (EST)

Expected downtime: 90 minutes

Impacted Services: Storage VPS hosted on Miami Storage node 2

If you have any questions or concerns, please contact us here.

We do apologies for any inconvenience this might have caused you and we appreciate you for being part of the Nexus Bytes family.

Resolved
March 03, 2021 at 3:14 AM
Update
March 03, 2021 at 3:14 AM
Germany is now operational! This update was created by an automated monitoring service.
Resolved
March 03, 2021 at 3:08 AM
Resolved
March 03, 2021 at 3:08 AM
We just resolved the issue!
Identified
March 03, 2021 at 3:06 AM
Identified
March 03, 2021 at 3:06 AM
Germany cannot be accessed at the moment. This incident was created by an automated monitoring service.

Completed
March 01, 2021 at 3:48 AM
Completed
March 01, 2021 at 3:48 AM
We have successfully replaced the faulty hard drive. Thank you for your patience.
In progress
March 01, 2021 at 3:30 AM
In progress
March 01, 2021 at 3:30 AM
We have detected hardware issue on the node. We will be taking the host node down for ~ 15 minutes to swap out the faulty disk.

Resolved
February 28, 2021 at 2:58 AM
Resolved
February 28, 2021 at 2:58 AM
We have successfully resolved this issue.
Investigating
February 26, 2021 at 12:10 PM
Investigating
February 26, 2021 at 12:10 PM
We are currently investigating Singapore shared hosting node: psg1 This has been causing multiple downtime over the last 3 days.

Resolved
February 20, 2021 at 10:12 PM
Resolved
February 20, 2021 at 10:12 PM
We just resolved the issue!
Monitoring
February 11, 2021 at 8:46 PM
Monitoring
February 11, 2021 at 8:46 PM
Identified
February 11, 2021 at 8:38 PM
Identified
February 11, 2021 at 8:38 PM
- Detected faulty HDD.
- Being replaced.
- Approximate downtime: 15 minutes.
- Expect intermediate performance issue as the raid rebuilds.
- Should go back to normal within 24 hours.

Resolved
January 02, 2021 at 4:55 PM
Resolved
January 02, 2021 at 4:55 PM
We just resolved the issue!
Identified
January 02, 2021 at 4:41 PM
Identified
January 02, 2021 at 4:41 PM
We have identified faulty ram stick on our london1kvm node (UK). Node rebooted to replace the faulty HW.

Nexus Bytes System Heart Beat - Notice history