Nexus Bytes System Heart Beat - Notice history

We just resolved the issue!

Thank you for your patience. We have fixed the issue with the server and is back online now.

We have replaced the Liquid cooler and the server seems to be stable now. Please monitor the server and let us know if the issue persists.

SLA credit we’re issued to impacted users.

We just resolved the issue! Both disks has been swapped. Raid rebuild in progress. 0 data loss. Phew.

Node-4 disk has been replaced. Node-9 being worked on.

We just resolved the issue!

We just resolved the issue!

We implemented a fix and currently monitoring the result.

We just resolved the issue!

Regrettably, following this firmware upgrade, we've observed continued disruption with routing, resulting in infrequent high levels of packet loss - although this is a different symptom that customers previously experienced, this has identified that the fault is not with software, and is likely a hardware fault that has developed. As the packet loss has continued to increase in frequency, we've taken the pre-emptive measure to perform a complete replacement of the device in an attempt to limit the disturbance to your service moving forward.

This replacement will be classified as priority maintenance that will be scheduled within the next two hours; we sincerely apologise for the short notice but hope that you'd prefer us to resolve this quickly before it increases its impact or results in a total outage. We don't expect an extended outage; however, we anticipate devices will experience a connectivity disruption of approximately one minute while patch cables are migrated between devices.

We just resolved the issue!